Responses (8)

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Cptuk
Hi, Thanks for the reply and sorry for the late reply. Your reply has helped somewhat, although doesn’t completely apply i think in my case. The WiFi password hasn’t changed nor does it disconnect. There is also no special characters in my password. I have attempted connecting to the 5G network again as before, both were right by the router. It doesn’t see it although if i disable my 2.4G network and attempt to set the doorbell up again it still detects the 2.4G. This is even though that signal has been disabled. Weird!?!? It detects the SSID for the 2.4G. This makes me think that what it’s detecting is really the 5G. Maybe? The article I read about the doorbell 4 was in relation to what channel is needed to connect. I read both channel 52 and 100 in two different articles. I will try to post these if i can. I have upgraded my router to the ax 10 on offer at Amazon and was told this supports channels higher than 48. I cannot see this my self and assume it is a restriction either by tp link or something else preventing it going any higher. The video doorbell 4 does work and with the new router has better stronger WiFi, be it not by much but better wifi 6 enabled router with many devices connected. Maybe I’ll be able to crack this stone after some perseverance! Take care, Cpt uk
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22-06-2021 00:16:44
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Pete0011
Been looking online as I have same issue, I am not a big fan of ring but already have 3 slow cameras so thought I would stick with them rather than replace all ordered the 4 doorbell only picks up 2ghz! Tried changing channels etc nothing works guess they have not improved that much may as well return this, for anyone thinking of buying one of these check out the reviews on amazon really mixed bag around 40% of people having issues no doubt my review will be the same
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04-08-2021 12:01:24
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Pali
Hi, Sorry to jump on this, I have the Video Doorbell 4 too but how do you tell which it is on? I have a VM Hub 4 which is 5Ghz but not sure how to check what the Doorbell is on. Thanks for any help Pali
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03-10-2021 18:44:48
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Turak64
I've also purchased a Ring Doorbell 4 and it won't see the 5ghz networks. I called support and they only suggested adding it as a "hidden" network, but obviously that didn't work. I've paid £160 to upgrade to this doorbell and I can't use one of the advertised features. The quality of the speaker on the device is still terrible, so pretty disappointed that it wasn't improved over the Doorbell 2. Not really seeing the value in the upgrade yet, even if the video quality is slightly better. They're now going to send me out a replacement device, but I really doubt it's a hardware problem. Really not impressed with their service on this and the lack of answers on this doesn't fill me with hope that the issue will get resolved.
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26-10-2021 11:56:49
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user3360
What a strange kind of support. In the advertising you can read that the ring 4 supports 2.4 and 5ghz. So, when I want to connect the ring 4 I’m also not able to see any 5ghz network. Why cares what kind router I have, sinds it’s just a 5ghz router with default factory settings. Now, ring support us to make an”hidden network” and remove the AX (WiFi 6) protocol. If this is the real story, than you have to edit all your advertising stuff because now adding a ring doorbell on a WiFi 5ghz is totally not standard, but when you say I can connect it to a 5ghz, it has to be done just like when I add my mobile phone to a WiFi network. Unfortunately Ring has more of the advertisements stuff that is not (fully) the tru story. Example: when you use the ring 4 wired it will charge the battery…….that’s soooo not tru. After 24 hours it hasn’t charge the battery not even 1%.
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23-11-2021 19:53:19
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