Responses (7)

C
Caitlyn_Ring
Accepted Solution
The reported signal strength on the Device Health page is a good metric to review if you're experiencing problems with connectivity or video and audio quality. We have information on how to improve the wifi signal here. Once you've ensured your Ring device has a strong and stable signal, you can reboot it using the reboot option on the Device Health page, which can resolve common issues. We have additional audio and video quality troubleshooting steps in this article as well. If you continue to experience issues with connectivity or quality, please follow up with our social support team @Ring on Facebook, X, or Instagram.
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16-03-2026 19:56:25
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alant89

So just to clarify, you connected the Chime Pro to the mesh network and then your Ring device to the Chime Pro? And you're still having issues? If so, it might be time for a 3 way call with Ring & your router provider.

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11-12-2019 19:50:38

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FireMedic111

Yes. But isn’t that what it would be for any internet set up Mesh or not? Chime pro is basically an extender anyway so it’s a three way call no matter what kind of network you have. In the end I tried all combinations of networks, chime pro, no chime pro, regular network, guest network, reinstalling it, etc. still choppy audio even with good RSSI (-42) when I had it. On the phone with Ring for over an hour to resolve it. In the end they are sending me a new Doorbell 2. We shall see.

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11-12-2019 20:12:43

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nlkw88

Same problem here. Sounded like Charlie Brown adults on the Ring when I answered it. They sent two new ones to me. It's better than before but nothing as clear as they show on TV for the sound. The picture is awesome though.

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12-12-2019 18:46:08

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Jostel21

I have 2 ring 2 doorbells, the one closer to the router has a higher rssi value-63, the one further away has the better ( green ) value of -52, it’s not a router issue, every other device works fine, nothing I do changes that rssi value. Both doorbells are about 25 feet away. I don’t know how to achieve the mystical value of low 40’s or better. Maybe if I had a tiny house and both doors were 5 feet from router, maybe the rssi would be stronger, or ring should just acknowledge all these problems and just fix them instead of just fire sale them through the holidays. Remember these are for security not some novelty, they need to work better

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26-12-2019 15:12:13

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PiratemomJ

Just joined up here. I just got a Ring 2 doorbell. Had my tech savvy kid set it all up for me. It is about 5 -8 feet from my router box and i have decent wifi. The 2 way talking very choppy. Not even remotely like the commercial I watched before buying. It is better than nothing at all, but not really what I had hoped for. Mine is hard wired into the house using existing power that my last door bell was on. That is not the problem.

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26-12-2019 21:41:41

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Jostel21

Welcome to the wonderful world of ring, look around on these forum and see all the problems, good luck

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26-12-2019 23:34:03

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Pepi

+1 on that comment. I think a dog would have been a better investment

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27-12-2019 13:41:45

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Jostel21

I just had a RSSI of a green 0, On my back bell, which is closer to router, and the video and audio was still choppy, then 10 minutes later, -67, according to ring “0” should be like a lan line, it was early in the morning, nothing changed but the RSSI. Choppy at “0” choppy at “-67” and every where in between. Front bell, which is further, and on the other side of a brick wall, green-53, better RSSI, performance the same, I have a few friends that have the same complaints, laggy motion detection, choppy video and audio, put mesh systems in and a node close to Ring device, RSSI in the -60’s to -70’s They should upgrade everyone to the pro with the 5GHz that are having problems, maybe that will fix a lot of these issues

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27-12-2019 16:53:21

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Pepi

Maybe this would be a nice FREE addon for all the people having issues with the wireless problems of the RING Pro

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27-12-2019 21:04:29

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Jostel21

As stated earlier, a lot of people in here have tried the things ring always blames the problems on, with no better results, my environment is better than average conditions as it sounds with most people here also but I’ll state it again Distance: 1 bell is about 30 feet, second bell is about 20 feet with 1 interior wall I installed a new router, tried a mesh system, and a extender Network speed: 200 down, 20 up as well as moved everything to 5GHz from the 2.4GHz so only your bell is on the 2.4 The only way this could be better is if your R&D lab was my home because it seems like these things aren’t made for average real world conditions All my other devices on my network work with no issues, some are more demanding then the bells In reading many threads in here on the problems, white noise, laggy motion detection, choppy video and audio, it is always the same CS reply, these problems defeats the purpose of installing these bells, random, inconstant performance with misleading advertising of the quality It also appears in these forms, that ring is quick to send a replacement only for the replacement to have the same issues which leads me to believe that most issues are not environmental problems with the consumer but issues with the bells

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27-12-2019 23:22:32

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Tasman
I have the same issue with my Ring 2 and Google Wifi. There is a Google Wifi device about 2m from the Ring yet it complains about poor connection. My Google Wifi Mesh reports Great or Ok connections to all wifi points. Google Wifi Device test of the Ring reports a 26Mbps connection. Ring's "bandwidthplace.com" speedtest shows 16.73Mbps download and 8.18Mbps with a ping rate of 34ms (way below what other speedtests show, eg 40.9Mbps, 18.5Mbps, 7ms). Video quality is average but sound is unusable. Does anyone have any suggestions on how to improve things?
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13-04-2020 03:34:01
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Ken86
I have a Ring Doorbell which is no more than 2 metres from my router. I also have a Ring Chime. The Ring Chime is about 200 cms from my router. My RSSI is -13. The Chime continually loses internet access and, like yours the audio quality is appaling, very noisy and broken up. Ken.
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26-07-2020 16:53:43
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