Responses (6)

J
Justin_Ring
Accepted Solution
Hi neighbors. There is a new update for the Ring app that was released that has resolved the concern of not being able to activate Motion Detection using the Ring app. It is a slow roll out and if not now, within the next few days you should start seeing the update available to download in your app store. In most cases, your phone will automatically download the new app version when it’s available for it. You also want to make sure you have the latest update available for your phone installed. Thank you for your patience.
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28-10-2022 17:58:15
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M

Memphiz10C

I had the same issue. I just figured mine out. In the app, open up the device. Go to motion settings. Go to advanced settings. Go to advanced motion detection. Turn on advanced motion detection. Click continue. Adjust motion zones. Add as many zones as you want. I just made one big zone for the entire screen. Click done and save. Advanced motion detection should be turned on with the slider showing blue. Back out to the device or dashboard, and it should now be displaying as usual. Motion detection should be on and motion alerts should be on. If that did not work, follow the above steps again, but turn off motion schedules.

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06-03-2022 13:07:10

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U

user_a7eeaf

Thank you so much Memphiz10C.  I just spent an hour trying to figure this stupid thing out.  Your instructions worked with just 1 try!

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02-11-2025 20:48:49

K

Kenny4607

Any luck yet??? I’m experiencing the same problem

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20-10-2022 01:47:50

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E

ElektroNick

So I had the same issue and none of the suggestions worked, however what did work is logging on to the ring website and changing it that way, which has stuck. Logging in and out, reinstalling the app, all that jazz, complete waste of time, change it on a browser and you’re good 👍🏽

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20-10-2022 15:47:56

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user26283

Thank you! Only thing that worked for me too!

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21-10-2022 15:00:45

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user26468

Thank you! Finally got it working by going on the website like you suggested

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23-10-2022 17:17:17

G

Gnvjjay

Thank you! This worked and you’re right. Nothing else I tried for the past hour did.

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27-10-2022 02:25:57

O
Oalexanderg1981
Yes go to ring.com and enable it on website then restart your ring app and should be working
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23-10-2022 14:38:43
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U

user30075

I am having this issue. Motion detection shows turned on. Video is being recorded. But on the app the camera has the line through it. If I restart the app it shows the video correctly, but if I go to settings and back it shows it turned off. Turning it on doesn't work. I've tried logging out and in. I've tried uninstalling and reinstalling. I have tried changing it on the web. This all used to work and now it doesn't. Note I can still go to live view, it still record video and I can still control the gate.

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13-12-2022 00:54:04

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T

Tom_Ring

Hi @user30075. Can you share an image of the line that is appearing in your Live View? Thanks, neighbor.

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14-12-2022 16:27:14

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user31154

Same issue, did your issue get resolved? Thanks

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26-12-2022 15:41:37