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In-home chime disabled when person detected
hardwired-video-doorbell

I installed a wired Video Doorbell Pro 2  a couple of weeks ago. It works fine, except that if the Ring detects a person on my porch before they ring the bell, my mechanical in-home chime won't ring. I only get alerts on my phone.

It's not just a one-time occurrence. The in-home chime is locked out every time the blue circle is lit. If I open the door from inside the house and push the button, DING DONG, loud and clear. But if I try to push the button again, and again, nothing happens unless I wait for a minute for the blue light to go out.

I installed the provided jumper/resister for the front door. (I have an older wired Ring on my back door, which doesn't require the jumper and works with every button push.) I also replaced my old 16vac transformer with a new 24vac on to be sure I have plenty of power.

Again, the mechanical chime works perfectly fine once as long as a person isn't detected, and it works every time for the back door. What is one to do?

Thanks for any suggestions.

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19-08-2024 16:10:32

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