Responses (5)

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Caitlyn_Ring

Hi @user_0909. Would you mind sharing a screenshot of the error message you're receiving? If you don't have a VPN on your phone, there shouldn't be anything preventing you from accessing the Ring app.

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07-09-2023 19:20:01

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user_0909

No dumbass, there is no error, it's exactly what I stated. But never mind, I signed in to cancel Ring. I'm done with your low quality and crappy support.

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15-09-2023 19:07:14

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user_0909

No dumbass, there is no error, it's exactly what I stated. But never mind, I signed in to cancel Ring. I'm done with your low quality and crappy support.

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15-09-2023 19:07:14

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Laingm2

 Same issue. No VPN but the button doesn't progress to the next step.

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12-10-2023 23:53:51

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Tom_Ring

Hi @Laingm2. Is the WiFi network your phone is connected to using a VPN?

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13-10-2023 18:12:37

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user77497
I just went through this (BIG thanks to Ring Customer Support!) I found out that somehow my phone was using Duck Duck Go as a VPN. I had no idea. I followed the instructions to open settings and search for VPN (I’m using a Samsung S22 Ultra). Found it right away. As soon as I turned it off I could get past the VPN screen and now everything is back!
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18-02-2024 21:07:05
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user_1a87cf
I was having this same issue. I searched VPN on my phone and found out my McAfee had a VPN on it. I turned it off and setup has continued. Pretty dumb feature Ring, just remove this.
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17-01-2025 22:17:33
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user_765982

My Anti-Virus was the responsible party. Disabled and all set. Hope this helps someone.

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16-03-2025 03:10:40

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Tom_Ring

Hi @user_765982. Thank you for sharing this helpful information!

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17-03-2025 19:58:58