Responses (3)

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samcleve01

I think I’m having the same problem you are. I’ll try using a Vimeo link to a sample: [https://vimeo.com/376232363/199b3c2718](https://vimeo.com/376232363/199b3c2718) I also have an almost brand new Ring Pro. I didn’t notice this problem until about a week of use. Like you, my connection appears to be stable. I don’t want to just endlessly follow the “factory reset” script that we get from support. I’d like an actual answer on what’s causing this.

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28-11-2019 18:56:17

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sbpatel2333

That’s exactly what I am taking about. Thanks for posting. I will have to wait til after thanksgiving to call them since we are out of town. SamP

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28-11-2019 19:25:50

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Fitto

Hi, I’ve just fitted the Ring Pro and have got exactly the same issue. I was thinking that perhaps it may be a power issue but App is indicating power is Good and showing around 4017mV in App. Guess I will need to go through the pain of calling support now but must admit first impressions not great with Ring :-(

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21-01-2020 14:17:30

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Jdean6520

Yes. This is annoying and not getting any resolve is more frustrating. I may return everything I have and go with Nest!

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21-01-2020 14:56:54

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Eagle328

I just installed my Doorbell Pro in December. I haven't had any video issues so far. It just recently had it's firmware updated about last week. Still working without any issues. Might be defective units. Customer service hopefully will be able to help.

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21-01-2020 15:03:11

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Jdean6520
I am having the same issue. I just installed it last week. I have great signal and power as well.
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09-12-2019 05:35:38
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mobius

Installed a Ring pro last week. Worked flawlessly for 2 days and then the flashing started. It does not happen all the time, but mostly daylight recordings exhibit this issue but never during evening (B&W) - so far. The doorbell is well recessed and receives no direct sun. Power/connectivity show good. Following is an example vid: [https://ring.com/share/6790018526771799102](https://ring.com/share/6790018526771799102) Has anyone resolved this without having to replace the unit?

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05-02-2020 17:49:52

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Jdean6520

I have similar problem and tired of same old back and forth with support asking me to reboot, restart, turn off power and reboot, check power voltage, reboot...nothing works. I’m about ready to get rid of all my Ring Devices and go with Google!

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06-02-2020 13:54:09