Ring Video Doorbell
Browse posts, comment, and join in the discussion about Rings wired and battery doorbell.
D
Device deactivated itself
cs-support
hardwired-battery-video-doorbell
Hello, woke up on the morning and found that DB2 is deactivated in app, with last snapshot event history at 2am. NOT just disconnected from wifi, or low power, but completely deactivated. So could not get into device settings, do anything with it.
So came back from work, removed from wall, tried to reconnect, reset, without success. Had to completely remove it from the app and add as new device, losing all footage history, shared acces etc
Does anyone have any idea of what happened and what caused that?
Thank you
3551 •
0 •
2 •
14-12-2022 21:27:09
Responses (2)
- UDid you get to the bottom of this? Both my doorbell and camera deactivated themselves at the weekend.•
1
29-03-2023 19:11:44
•
CHi @user40862. Since the Ring Community is intended for general troubleshooting, we aren't able to see any account information. You'll want to contact our [support team](https://support.ring.com/hc/en-us/articles/213608406), as they would be better equipped to review your account and ensure everything is in order.•0
30-03-2023 18:28:35
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Caitlyn_Ring
1
16-12-2022 20:38:44
•