Responses (2)

T

Tom_Ring

Hi @DavMo. Live View issues are often related to network variables. This could be from a poor RSSI, interference or weak cell reception/wifi. Check out this [Community post](https://community.ring.com/t/live-view-not-activating-and-connecting-troubleshooting-tips/249) about troubleshooting Live View. This post [here](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229) also has good information on RSSI and how it affects your Ring Devices. I hope this helps!

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12-01-2021 16:38:55

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B

bmukaida

I have similiar issue when viewing the live. but most frustrating is when I get a notice, and when trying to view the recordings, it takes several minutes for it to download. both from home & work network. Please update your server to meeet the demands that is presented. Perhaps work with YouTube, as they deal alot with a high volume of video downloads. I shouldn't need to wait a few minutes for security videos. It's imparative for a security company to have high performance server setup to meet the demands. How would you feel having to wait 30 minutes for an ambulance to show up?

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16-08-2022 18:17:00

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bmukaida
No, this is not a WiFi issue. i"m connected hardwired at work and it's still take a few minutes to download. we have fiber connectivity here at the office. YouTube has no issues when downloading videos.
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16-08-2022 21:07:43
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