Responses (12)

B

Boone

> @Macsbaby wrote: > Hello live view not working since 1pm even though wi-fi and internet at full power and working perfectly anyone having issues really frustrating thanksHello @Macsbaby ,Typically the inability to get "Live View" is related to a Wi-Fi issue, but if your Wi-Fi is unchanged and "Live View" had been working fine for a long time, there are some steps I would initially start with (and try the next steps if the issue persists :- Temporarily unplug/remove the power source to your Ring Device about a minute and then restore power and wait for the device to "wake" back up again.- Reset your Wi-Fi router.- The Ring App that you are using to get the "Live View", such as your smartphone, try closing the Ring App and cycling that smartphone off and then back on.- Tap the reset button on your Ring Device.- Try the steps outlined in this link: [https://support.ring.com/hc/en-us/articles/214750126-Ring-App-is-Having-Trouble-Showing-Video-and-Not-Connecting-to-Your-Ring-Device](https://support.ring.com/hc/en-us/articles/214750126-Ring-App-is-Having-Trouble-Showing-Video-and-Not-Connecting-to-Your-Ring-Device)- Try a hard Factory Reset on your Ring device by pressing and holding the Reset button for 20-seconds which will automatically start a setup, and the complete the setup procedures again.- If the above steps do not fix the issue, call Ring Support for additional help at:[https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch)Unfortunately, due to the Covid-19, their available hours have been changed also:[https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19](https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19)I hope you find this information helpful. :)

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23-11-2020 00:10:43

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H

HunterFO

Tried all of these things. No fix

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15-07-2021 15:25:07

L

Lynnirene

I'm having the same issue with mine. I've done the reset steps; to no avail. Were you able to fix yours? If so, how did you fix the problem?

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26-06-2021 07:37:03

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C

Cheez420

I'm having the same issues. None of the "fixes"are working.

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27-06-2021 22:04:29

P
Pj91198
I got my live view to work after clearing history
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06-07-2021 01:42:04
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J
Jawji
Same issues here. Have been having this problem for weeks now.
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07-07-2021 00:51:14
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K
karenkinz
I've been having the same issues with live view ever since they changed everything. I've unplugged, reset & checked wifi and still I'm having these issues. What else can I do other thanpull this from my wall?
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14-07-2021 02:03:41
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