unable to connect Floodlight Cam to wifi after provider change - other Ring devices work fine
I have just changed broadband provider...no issues with any Ring kit previously I have two floodlight cams (one front and one rear of house) and doorbell at front. no problems connecting one of the floodlight cams and doorbell to new Vodafone Broadband....both on the front Second one, at rear of house, will not connect to wifi using the ring app, it says "there seems to be a problem with your internet connection" attempting to connect - at about 30% on the progress bar, then fails I have two Vodafone provided wifi boosters set up in the house and working so I know signal strength is fine....wifi strength indicator it shows as green, with just the top indicator bar grey, in the app when going through the steps in the app to connect to it. Speed Test using my mobile next to the camera is 330Mbps Down and 361 Mbps up (it is a 910Mbps connection) I have power cycled everything, multiple times. I have tried two different android phones and an apple pad to attempt to reconnect - all fail at the same point. I am not able to move the floodlight cam closer as it is wall mounted. I have tried moving the router as close as possible. I have turned off firewall on router with no difference to where it fails I'm at a loss...as said above the other two devices are connected and working fine Any ideas? edit....I have also tried holding putton for reset, both the 5 seconds and the 20 seconds, still without success!
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17-04-2025 19:03:36
Responses (3)
- C
Hi @user_148b29. I've seen other users report issues with Vodafone before. Is your network dual-band, with both 2.4GHz and 5GHz connections? If so, are you able to split the bands, or create a guest network using only 2.4GHz? Not every Ring device is compatible with 5GHz, and 2.4GHz provides a farther effective signal range.
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04-08-2025 19:33:26
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- U
Hi
exactly same position.Ring are sending me a chime pro to boost signal to floodlight cams. Hope this will work! Vodafone replaced my router on which my ring doorbell,chime and two flood light cams all worked but kept dropping out. New router arrived and the front doorbell and chime connected vey easily but no matter what the floodlights will not connect. On a separate Vodafone issue my maps , google maps and find mi iPhone all put me as home location in Lithuanian!😂
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20-12-2025 11:20:31
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user_600e45
Hi, I’m in exactly the same situation as you. Also changed to Vodafone. I’ve been trying to address this issue on and off for the past 6 months. During last communication via Tobi chat ( as there’s no direct phone line) the advisor quite openly admitted he ran out of ideas and cannot help me. Then he simply disconnected. The only way I temporarily managed to connect was to use mobile data and to create a hotspot on my phone. This is is not sustainable solution but proves the problem lies on Vodafone side. In my opinion the problem is with inability to clearly divide signal between 5ghz and 2.4ghz. That’s something I was able to do with previous suppliers. It seems Vodafone router is not handling split signal well. Now I’m wondering if this could be the basis for cancelling the contract, although I’d welcome any suggestions on how to fix this.
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02-08-2025 10:31:53
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