Responses (5)

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Caitlyn_Ring
Accepted Solution
Hi @wally_dug. You should be able to use the Stick Up Cam in Wired Mode with a compatible power adapter plugged in, without receiving an error message like this. It should not show the Solar Status as connected, which might be the issue here. I would recommend following up with our support team to look into this further. You can get in touch @Ring on Facebook, X, or Instagram.
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31-10-2025 21:08:32
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Caitlyn_Ring
Hi @user_8c31b3. Are you using the Ring power adapter with the Stick Up Cam, or a third-party power adapter? If you use the reboot option on the Device Health page, does this resolve this notice of the device not receiving power? Or do you have to fully reset the camera by holding down the setup button for 20 seconds?
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27-06-2025 14:44:59
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wally_dug

I have the same issue.  1 out of 4 of my new wired outdoor stick-up cams (3rd gen) give this error, several time per day.  Despite this the camera seems to perform OK.  Reset via the app does not clear the warning, but a power cycle does.  I have checked the power connection at both ends all all seems sound.   I'm using the genuine power adapter, no extension.

Settings, Power Mode shows (correctly) as Wired 

Device Health shows...

• Battery Level - Add Battery (all four cams show that - I don't have any batteries, so that seems OK)
• Solar Status - Connected.  That's not correct - I don't have Solar panel and did not set up, so this seems off to me?
• Signal Strength is RSSI-55 - seems OK
• Status - On Line 

In addition, there is no Camera Preview on the web interface (but this is OK on the app, just the warning triangle)

The camera is only a few weeks old.

Suggestions?

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29-10-2025 17:43:58

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user_9a23e2

Same issue on both my iPhone and my iPad and I’ve taken all the corrective step reported. Curiously, however, all is working perfectly on my wife’s iPhone. She is registered on my account as a shared used.

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07-03-2026 17:21:03

M
MJF1973a
I have the same issue. Rebooting via the app has no effect. Even disconnecting and reconnecting the power is hit and miss as to whether it clears the alert in app. 
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31-01-2026 08:42:57
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user_bc4a8e

I am currently having same issue and the security spotlight cam plus camera is only 2 weeks old and is HARDWIRED- I contacted support and the solution despite the camera fully functioning and recording was to replace the camera??? It appears to be on the APP or the ring site to keep the triangle in top corner and the error message of no power? I even unistalled and reinstalled the app, then tried uninstalling and reinstalling the camera itself and NOPE still gives message. HIGHLY disappointed as RING is a tech company and should be able to resolve this- apprently I am not alone as I see here. We are stil in trial period and I am ready to throw it all out and start with another company!

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28-02-2026 04:22:42

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Caitlyn_Ring

Hi @user_bc4a8e. If our support team has walked through all applicable troubleshooting steps, they would review what options are available, including a replacement. You can get in touch with our social support team @Ring on Facebook, X, or Instagram to ensure all possible troubleshooting steps have been completed.

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02-03-2026 15:41:51