‎Stick up camera elite POE no longer powering up

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user30624

Stick up camera elite POE no longer powering up

hardwired-security-cameras

cs-support

I purchased a new Ring camera. After installing the stick up cam elite POE it worked as expected for 4 days then stopped. I’ve tried repowering by disconnecting the Ethernet and reconnecting and holding the orange botton twice. A steady blue light appear on the front for around 15 seconds then stops - and no further activity occurs. Any suggestions please?

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20-12-2022 03:50:33

Responses (2)

J

Justin_Ring

Hi @user30624. You have tried the basic troubleshooting steps I would have recommended for your concern; the next best step would be to give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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21-12-2022 19:52:53

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U

user30624

Hi, I’ve been through the support steps. I’ve also: 1. swapped out the Ethernet cables with new ones 2. Tried an alternative PoE and different ports. The blue light on the front of the camera is on - steady - but still no connection.

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23-12-2022 20:02:51

D

DBdecatur

Ever get resolved? Similar issues with my elite POE. Worked for a few days now it won’t connect and keeps power cycling. Have done hard reset, tried different cables and different POE router all the sameZ.

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19-02-2023 20:07:31

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