‎Spotlight Cam Plus reporting two different MAC addresses

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mcgib

Spotlight Cam Plus reporting two different MAC addresses

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battery-security-cameras

I am troubleshooting a connection problem with my “Corner” Ring Cam Spotlight Plus to my home 2.4 home network. I have just found something that might be causing the problem: the MAC address shown in my android Ring App/Device Health for “Corner” is **9C:76:13:86:8D:82**. I can monitor my Router’s log file in real-time during the Device Setup process and the see the router is not seeing this MAC address but a similar MAC address **9C:76:13:87:03:D6**. Can you please explain why the Ring App/Device Health displays one MAC Address for the “Corner” Spotlight Cam, **9C:76:13:86:8D:82**, but when this device connects to my router’s 2.4 SSID the router logs messages associated with a **different** MAC Address, **9C:76:13:87:03:D6**?

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18-01-2023 15:01:32

Responses (1)

C

Caitlyn_Ring

Hi @mcgib. I'd recommend following up with our [support team](https://support.ring.com/hc/en-us/articles/213608406) on this matter. Since the Ring Community is a public forum, we aren't able to look into. account or device details. Our support team can take a closer look to see if this could be causing any connectivity concerns.

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18-01-2023 20:21:51

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