Responses (2)

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Caitlyn_Ring

Hi @darryl-andrea. If both Cameras are connected to a Solar Panel, they both should be showing as established in the Ring App. When you go into your Ring app \> Main Menu \> Devices \> Device connected to solar panel \> Device Health, does it show that there is a Solar Panel connected? If your app is not showing the solar panel as connected under your Device Health page, you will want to ensure the device is connected properly. I recommend detaching the solar panel from your Camera and then attaching it back, while also ensuring that there is no dust and debris on the solar panels and at the connection. After checking the connection, if you find that it is still not showing as connected in the Device Health section, please try resetting your Camera (not the solar panel) by pressing and holding the setup button for 20 seconds. After this reset, re-establish the connection your device has in your Ring app by tapping on Reconnect or Change Wifi Network under Device Health. This will take you through another setup of the Ring device in the Ring app. Once completed, check the Device Health again to see if the solar panel is showing as connected. If the device is showing as connected, please ensure the solar panel is getting at least 4-6 hours of direct sunlight per day to allow a trickle charge to your device. In the event you may not see the solar panel connected still, please give our support team a call at one of the numbers available [here](https://slack-redir.net/link?url=https%3A%2F%2Fsupport.ring.com%2Fhc%2Fen-us%2Farticles%2F213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://slack-redir.net/link?url=https%3A%2F%2Fsupport.ring.com%2Fhc%2Fen-gb%2Farticles%2F360041597471) to see how to contact support. :)

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15-09-2020 19:10:44

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Reply

DA

darryl-andrea

Hi Caitlyn, thank for the reply. Thought I would up date and help the ring community. I have tried the solution provided and it still does not work. Solar and battery are definitely work as I tried it with my spot light cam and it work. I have did a further research it seem like the solar status on the app only appear for stick up cam gen 1 and 2. I am using the stick up cam 3 (stick up cam batt). I am cuurently talking to support team and awaiting a call back (24-48 hours). Probably anytime soon. Hopefully it get solve soon. My guess is that the app or the camera issues. If it is the app, it may not have the solar section set up for stick up cam 3 gen. If it is the camera, it may be detecting the solar panel as ac source as power is going through the same port (when a wired model is used). Thus showing my power source as electrical socket during the day and battery at night. The only issue I have with that is the battery does not get charged in the day when there is full sun from 6:30am till 4pm. I will update community once I hear back from the support team and engineer.

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15-09-2020 20:37:00

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breakNegg

Exact same problem and have followed the diagnotics mentioned above.

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16-09-2020 00:39:52

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breakNegg

Mine is Stick Up cam Battery Gen 2 x 2, both will not recognise Solar and Customer service fo Australia not answering 1300 number.

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16-09-2020 00:47:32

DA

darryl-andrea

1300205983 worked for me. They do pick up. No waiting for their call back.? soon

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16-09-2020 02:55:51

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ylwinkie

I just setup a new Stickup cam and solar panel. I can see that the battery level has increased from 56% to 60% after 6 hrs in the sun. However, the Solar Status under device health - "Extend Battery Life with a Ring Solar Panel." This issue is well documented in the community forum if you search "solar Panel status". Also noted that some have reported that the solar status is not status but it's adverticing. It also interesting to note in this topic that Ring app correctly shows solar panel status on the Spotlight Cam. If that is the case it should report the right status for the Stickup cam. I wish the moderator would really get this fixed. Providing a status response to re-run the setup is not helpful especially if you have the stickup cam mounted on a wall.

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17-09-2020 22:06:03

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TentsOnTrucks

I have several spot light battery/solar and a stick up battery/solar and haveing the same issues. The battery spot light cam shows solar connection and charges the battery quickly in the day time. The stick up cam shows plugged in and charges very very slow. it does not show solar panels. Both solar panels are on the same side of the house at the same angle.

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11-10-2020 23:08:52

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Reply

DA

darryl-andrea

Hi I have the same issue. It does charge slowly in the stick up cam than security cam. Not sure why even if they are both on the same side and same angle. That is a question we need ring to answer? But it does charges just really slowly. I am guessing software issue or the energy conversion rate is different.

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12-10-2020 04:38:15

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Yoichi

Does anyone fix thi issue ever????? I have several time to reinstall and try it. Still NOT shown the Solar status as Spot light cam. Many times I take it out the cam and reinstalled to App. Attached pic to easy understadnd. It shown the battery level is charged wired. PLEASE fix the issue for every frastlated user by RING. PLEASE

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17-11-2020 04:46:35

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Tom_Ring

Hey neighbors. If the steps suggest by Caitlyn did not seem to provide a solution, I would suggest reaching out to our support team. The information to contact them can be found in her post. :smiley:

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18-11-2020 20:38:30