Responses (5)

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skumar

Hi, I have the same problem and I would like to know if this has been resolved? My problem is I have kept one floodlight on one side of my house. So, the view is a rectangular strip focused on the windows on that same side of the wall. At night, while the light is triggered when I stand near the farthest window, the motion recording sensors are not and I get no alerts. The surprising thing is if a car passes on the road still farther away from the farthest window I am standing at, motion recording does get activated. I am not sure if this is due to the speed of the car or something else. However, if I walk towards the window in the same direction, the lights get activated when I am at the window but no recording gets triggered. Any recommendation would be appreciated.

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02-02-2021 05:20:29

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Tom_Ring

Hi @skumar. Would you be able to provide a screenshot of the view from your Floodlight Cam? This will give the Community a better idea of what you are describing. Once we can see what you see, we'll be able to offer some suggestions!

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03-02-2021 23:42:23

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Carfish72
I have noticed the same issue. Seems to be a common problem and that’s extremely troubling. There should be no reason that when one sensor is tripped, like the one for the light, the other should automatically record. Obviously, it doesn’t work good and now I may have to replace. What a waste of money and these flood lights are not cheap. You need to create a fix for this. Extremely dissatisfied.
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28-06-2021 20:17:00
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trail-explorer

Catilyn is absolutely right here and I think many folks don't understand how these cameras work. I didn't either and thought my spotlight battery cams were defective when I first got them. Even phone technical support (at least the agents I talked to) don't understand this. Indeed, light activation is based on the motion detected by the PIR heat sensors. So, lights can come on and there is still no recording. I was getting delayed video recording with my battery spotlight cameras because of this. However, additional lighting makes a HUGE difference. I found that with a porch light on, video recording starts as expected AND is much better resolution anyway than night vision or with the Ring light on. It seems the light from the Ring devices is simply not perhaps enough to start immediate recording. I do agree, that it would seem it should be enough, however. As to your question about cars activating video, here is also something important you may not know. These motion sensors are MUCH more sensitive to motion ACROSS their path as opposed to coming straight at them. This is also true for basic security motion sensor lights. So, if you can, place the camera such that it catches desired motion moving across the sensor whenever possible.

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30-06-2021 19:30:26

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user77363

Simple fact is: If something moves to make the lights turn on, the freaking camera should turn on at the same time but it doesn't.

That's either a design failure of Biblical proportions, or a completely inept software team that made things 10 times more difficult that they need to be.

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26-07-2024 12:09:00

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user_b2e19a
My ring floodlight record up until around 9:45 p.m. and starts recording again around 6 a.m. However, the flood light comes on whenever something comes within range. Any suggestions on why this is happening? Thanks
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06-07-2025 04:10:36
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user_b2e19a
My ring floodlight record up until around 9:45 p.m. and starts recording again around 6 a.m. However, the flood light comes on whenever something comes within range. Any suggestions on why this is happening? Thanks
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06-07-2025 04:10:37
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