Ring Security Cameras
Browse posts, comment, and join in the discussion about Ring’s indoor and outdoor cameras.
U
Mobile data usage spike using Android app when connected to Wi-Fi
trending
wifi
android
troubleshooting
Nothing has changed on my end as far as I know, but I was monitoring the camera in my house on wifi the other day waiting for a delivery driver to show up and received a notification from my service provider that there was a spike in my mobile data usage. I've been checking periodically since and it appears as if it's using it any time I view the live feed.
This month the app has used 403MB of foreground data so far compared to 8MB, 68MB, and 2MB over the last three months. I typically will watch the camera for deliveries and have never run into this in the past.
I'm using a Google Pixel 5, if that means anything.
Thanks!
3346 •
0 •
33 •
26-10-2021 12:05:29
Responses (23)
- PSame issue here on android 12 (pixel 5). User633, did your issue start shortly after updating your pixel 5 to android 12?•
1
31-10-2021 23:21:49
•
- PI'm experiencing the same issue here and it just started recently. I’ve burned through over 3 GB of data this week , and almost all of it was at home on a strong mesh Wi-Fi connection. I now cannot even use the app (even while home) since it has nearly exhausted all of my monthly data allocation. This is very unfortunate since I recently invested in another Ring cam (now own a total of 3) and have been a Ring Protect Plus subscriber for almost 2 years. Pixel 3a running Android 12 and the latest version of Ring app.•
1
01-11-2021 18:00:05
•
- PGoogle Pixel is pretty much the only device running Android 12. Google Pixel has something like 0.5% of the Android market. The Google Pixel was updated to Android 12 in late October 2021. 3 out of the 4 people in this thread are using the Google Pixel. The problem just began recently (most likely after the Android 12 update.) I don't believe in coincidences, but there's definitely enough evidence to assume the problem is related to Android 12. Why is no one from ring addressing this?•
1
03-11-2021 12:14:14
•
HI've also been experiencing a significant mobile data spike in the past week on my Samsung Galaxy S10 on Android 11. Appended: Earlier today, I did a simple field test on another home Wi-Fi network that I monitor where the mobile data provider is different from my own. The simple act of deactivating, then activating, motion detection/alerts from within the Wi-Fi network for 5-camera devices consumed 3MB of mobile data. On my own home Wi-Fi network, accessing Live View for a few seconds consumed 2MB of mobile data. This shouldn’t be happening. I don’t think such anomalies from two different service providers are coincidental. Also, the mobile data use shown on my Samsung mobile device is pretty consistent with real-time data use that is shown on my service-provider’s app. That the issue appears to be occurring on both Android (11&12) and iOS devices makes things even stranger.•0
03-11-2021 17:48:47
PAs an update, I just downloaded a data monitoring app and viewed my Stick-Up Cam for about 10 seconds using the Ring app while sitting here at my desk connected to Wi-Fi. Sure enough, the data monitoring app immediately showed that Ring consumed 5+ MB of cellular data as well as a small amount of Wi-Fi data. Watching a 20 second YouTube video or browsing Chrome used zero cellular data. Interestingly, using the older “Rapid Ring” app does not consume any cellular data. Obviously there is a bug in this app, and it’s costing people (including me) real money by burning through mobile data plans. I cannot believe Ring is not even attempting to address this, as it makes the app virtually unusable.•1
03-11-2021 21:07:56
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
user633
3
29-10-2021 12:46:30
•