Responses (6)

T
Tom_Ring
Hi @sundowne00. Are there any recordings associated with the lights coming on? Or is this just a random occurrence? You can always try adjusting you [Light Settings](https://support.ring.com/hc/en-us/articles/115004155866-Controlling-the-Floodlights-and-Light-Settings-on-Your-Floodlight-Cam) to see if decreasing the sensitivity will provide a better outcome.
1
•
19-10-2020 23:51:36
•
Reply
T

Tom14

I'm having almost the same problem. The lights will turn on for about 10 seconds....this happens about every minute all night long every night. I have the lights off in settings. TURN LIGHTS ON WITH MOTION is set to "off". It's really getting annoying.

1

•

22-10-2020 08:08:48

•

Reply

M

Miller26

I have the same problem. It’s driving me nuts and I’m sure my neighbors love it. We can’t be the only ones? I have 3 floodlight cams and 2 are always on garage lights but one is my porch light and it constantly cycles on and off all night. I’ve tried turning everything off. I’m about to just yank it and disconnect the lights. I came On the forum to Find out if anybody has rewired ir with a lower 800lumen light. So disappointing.

2

•

23-10-2020 02:21:19

T

Tom_Ring

Hi neighbors! I have a quick test you can perform to help determine what is happening with your Floodlight Cam. At night when the Lights are coming on randomly, try covering up the PIR motion detector (bubble) on the Floodlight Cam. If the lights are still coming on with that covered up, there may be something faulty! If the lights are staying off, then there is something in the environment that is causing the Lights to come on. If you need more assistance with this once your have your results from that quick test, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

0

•

23-10-2020 23:04:10

T

Tom14

Mine is the Spotlight cam not the Floodlight cam. Why would the sensor be the problem if I have the lights turned off for motion? It should not turn on at all whether there is motion or not.

3

•

24-10-2020 05:59:17

E
e9cec9b8d7cdc2208732da28e3beae
Same problem. I have 4 Floorlight Cameras, Brand New and Firmware at the latest. All night long the lights flip on and off for about 10 Seconds. No motion is detected. They should only be coming on when motion is detected. I should be able to watch the video and see what smoke, animals, lights from a car or whatever that is triggering this. Very annoying to my family. Everyone complains about this and the responses are comical from support. There is a product issue here.
0
•
08-02-2022 17:28:08
•
Reply
U

user_3125b6

Here it is 2025 & I have similar problems with my lights. Even when the system is disarmed, lights come on and stay on until turned off thru the app. No alerts show up, of course. Was there any answer to this issue?

0

•

04-03-2025 19:28:19

•

Reply

C

Caitlyn_Ring

Hi @user_3125b6. Our team is investigating and working to resolve an issue affecting the lights on the Floodlight Cam Wired Plus. As a temporary workaround, manually turn the lights off via the toggle in the Ring app. We appreciate your patience as our team works to find a solution. 

0

•

05-03-2025 19:40:31

U

user_6cd414

Same. After days of being on 24/7, it will remind me that I have the option to turn it off. Very frustrating that it turns on by itself and affects my power bill

0

•

07-05-2025 02:04:53

R

Remarker

Thanks, it's about time your team started looking into this! Over 6 weeks and 3 calls to tech service have passed since I first reported this issue!

1

•

05-03-2025 22:35:46

•

Reply

U

user_8b6a41

Are there any updates on a resolution for the lights coming on randomly?

0

•

02-04-2025 00:58:49