Issue with Ring Camera – No Live View or Recordings

Question

Dear Ring Support,I am experiencing an issue with my Ring camera. In the app, the device shows as connected (I can see the device information), but it does not display a live view and it does not record any videos.I have already reset the camera multiple times, but the problem persists.Could you please provide guidance on how to resolve this issue?Thank you in advance for your help.

Caitlyn_Ring · Answer

Hi @user_b7f9ee. Which model of Ring Camera is this, and what is the last reported signal strength? You can find both the device name and the RSSI on the Device Health page in the Ring app. Additionally, do you have an active Ring Home plan for this camera? When you try to activate Live View in the Ring app, what happens?

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Issue with Ring Camera – No Live View or Recordings

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