Ring Security Cameras

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U
Indoor cam 1st gen - lost IR function
troubleshooting

I have a 1st gen Indoor cam coming up on 5 years since purchase. A few years ago I started using it to monitor the driveway through a window so turned off the IR nightvision. We moved house earlier in the year so it's not been used for about 6 months, but I've just had it in use whilst we were on holiday and noticed that there was no footage overnight. Checking the settings I realised that the IR was still toggled off, so I toggled it back on and... nothing. Remotely rebooted the cam but this did nothing either, and since being back I've reset the device and this hasn't helped either.

Anything else I can look at, or given the age of the camera do I just need to replace it if I want nightvision footage?

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29-09-2024 05:26:19

Responses (1)

  • T

    Hi @user_c67377. I suggest power cycling the device, turning it off for 2 minutes, ten powering it back up. Once that is complete, the night vision should work. If not, try giving it a few gentle taps on the Indoor Cam, as the IR filter might be stuck. Let me know if this helps.

    0

    30-09-2024 17:54:31

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