Ring Security Cameras
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S
Camera does not start up after inserting the battery after charging
troubleshooting
wireless-security-cameras
Hi,
charged the battery at the 20% power level and after reinserting the battery until it clicks the next morning the camera, the camera does not start up and no light is coming on.
What shall I do? It is a Ring Stick Up Cam Battery (3rd Generation).
Thanks for helping,
Step
PS I have Ring login and everything but I cannot log in with that into the ZEndesk help application.
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13-12-2022 09:16:32
Responses (1)
- C
Hi @user_725a9a. You can contact our support team at one of the phone numbers here. Select your region and country from the list to ensure you are calling the correct number.
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16-06-2026 18:08:23
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Justin_Ring
Hi @SirStep. If your Ring camera is unresponsive even with a fully charged battery, try doing a factory reset. To do a factory reset, you will press and hold the setup button for 20–25 seconds and then wait to see if the camera starts blinking a blue light for a few seconds. If it does turn back on, you will need to reconnect it to your wifi because the reset will cause it to disconnect. If you have tried this step and are still having the same concern, please reach out to our support team @Ring on Facebook, X, or Instagram, or at one of the phone numbers here.
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14-12-2022 16:49:48
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