U
Query about transferring Ring subscription
cs-support
ring-protect-plans
billing
My original device stopped working, so I’ve replaced it with a new one. I paid for a full year’s subscription back in April, and I wanted to check whether that existing subscription can be transferred over to the new device rather than needing to purchase a new plan.
Could you let me know if the subscription can be moved across, and if so, what steps I need to take?
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24-10-2026 10:18:06
Responses (1)
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Tom_Ring
Hi @user_5eece2. If this device was replaced by our support team, your subscription will automatically transfer to the new device. I you replaced this on your own, you'll have to cancel your current plan and enroll your new device in it's own plan. You should receive a pro-rated refund based on the amount of time used.
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26-10-2026 17:23:21
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