Update doorbell on basic plan

Question

I have the basic plan and have purchased a new doorbells. I moved my old doorbell to the back so it is still in use, once the trail is over for the new doorbell I want to cover it instead of the old bell on the basic plan, but don’t see an option to remove the old and add the new.

Caitlyn_Ring · Answer

Hi @user_b685eb. The Basic plan only applies to one device at a time. If you no longer want access to video recording on the old Ring Doorbell, you cancel the plan on Ring.com. Once that's done, you can subscribe to a plan on the new Doorbell.

Ring Home Plan

Update doorbell on basic plan

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