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Why can't I see the last hour+ on my timelines
I have a wired spotlight cam, doorbell pro, stick up cam x2. I have snapshots taken every 3 minutes. But when I look at my timeline view I don't get to see any snapshots that have been taken less than 1 hour and 11 minutes ago. All of my cameras are not showing me the last hour and eleven minutes. Sometimes I need to see what those snapshots look like without having to wait over an hour to see them. How do I fix this?
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18-08-2024 03:25:38
Responses (2)
- U
Hello,Check Your App Version: Ensure that your Ring app is updated to the latest version. Sometimes, updates include bug fixes that might resolve your issue.Restart Your Devices: Try restarting your cameras and your router. This can sometimes help refresh the connection and resolve any temporary glitches. MyCenturaHealth OrgAdjust Snapshot Frequency: Verify the snapshot frequency settings in your Ring app. Although you mentioned it’s set to every 3 minutes, double-check to ensure it’s correctly configured.Clear Cache: Clear the cache of your Ring app. This can help if there’s any corrupted data causing the issue.Check Internet Connection: Ensure that your internet connection is stable and has sufficient bandwidth. Poor connectivity can delay the uploading of snapshots.Contact Support: If the issue persists, it might be best to contact Ring support directly. They can provide more specific troubleshooting steps and check if there’s an issue on their end.Best Regardsscott778
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21-08-2024 09:10:34
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Caitlyn_Ring
Hi @user_a3cc4e. Would you mind sharing a screenshot of what you're seeing on the Event History Timeline? Are there any error messages? If you close the Ring app completely and reopen it, do you see the snapshot images?
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20-08-2024 20:53:36
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