Responses (1)

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Caitlyn_Ring

Hi @user66511. It sounds like this could be a setting on your phone. Are you on iOS or Android? If possible, please also share a screenshot of what the notification looks like so we can get a better idea of what you're seeing on your end. Regarding posts made on the Neighbors app, that is handled be a separate moderation team. Make sure your post falls within the [Neighbors app guidelines](https://support.ring.com/hc/en-us/articles/115004851266-Neighbors-by-Ring-Community-Guidelines). If your post is removed, you'll receive an automatic email that you can reply to for more information about the post removal.

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15-11-2023 16:54:52

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user66511

No, it’s not a setting on my phone. I have IOS. Everything worked PERFECT for a few months and then the Ring employee on the phone told me I needed to update my app. So I did and now it only says “Ring Notification”. It will not tell me what specific notification it is. It’s been months since my post and I’m still having the same issues. As if that’s not annoying enough, the employee had the audacity to say, “this was NEVER an option. Those specific notifications NEVER occurred on RING- ever.” Okay? lol Ring has the worse customer service. After upgrading the app ALL of these issues started and I cannot get them back to how they were in the beginning. If I didn’t have to pay for this service I wouldn’t!

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03-02-2024 23:23:02

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user66511

As far as the neighbors app !! What a joke! Someone was trespassing in my yard and ring denied it but someone got mad at their neighbour because their tree fell and Ring posted it. Another guy lost his drone and Ring posted that. My prediction is that another company will surpass Ring because Ring can be very annoying.

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03-02-2024 23:25:10

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Caitlyn_Ring

@user66511 I’d be happy to look into this further if you can share a screenshot of these notifications. Having an example is helpful so I can consult with my team to find a resolution.

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05-02-2024 18:40:19