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Ring App using mobile data while connected to Wi-Fi
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I've recently begun experiencing a **major** data usage bug with the latest version of the Ring app. Basically, even when connected to a strong and reliable Wi-Fi connection, the app uses mobile data to access/stream the camera feeds. Before finally realizing there was a bug in the app, I burned through over 3 GB of data in two days. I have been using the Ring app on this same phone with this same mobile carrier for years with no previous issues.
Today, I further tested the issue by installing a 3rd-party data monitoring app. I then viewed my Stick-Up Cam for about 5-10 seconds using the Ring app while sitting at my desk connected to Wi-Fi. Sure enough, the data monitoring app immediately showed that the Ring app consumed over 5 MB of cellular data as well as a small amount of Wi-Fi data.
Watching a 20 second YouTube clip or browsing Chrome just a few seconds later used zero cellular data, as expected, according to the same monitoring app. Interestingly, using the “Rapid Ring” app does not consume any cellular data, so the bug is limited to the full Ring app.
This really needs to be acknowledged and fixed by the Ring team. There are numerous other threads in this community as well as on Reddit describing the same problem. My 3 Ring cameras and Ring Protect Plus plan are now basically useless, and I've had to shell out additional money to replenish my mobile data allotment that the app consumed.
Pixel 3a / Android 12 (November update) / Ring App 3.45.1
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03-11-2021 22:35:16
Responses (32)
- H The attached snapshots show what I’m seeing on my mobile device – not as bad as with some Users, but definitely a matter of concern.•
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06-11-2021 16:36:04
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- HPadawan-- Thanks for consolidating pertinent discussion threads and for your independent investigation. Tom_Ring-- Your posted response is also appreciated. Once the issue is resolved, it would be beneficial for a member of the Ring Community team to update all affected Users who are following this discussion thread through a follow-up post, particularly since Users mobile data plans are being affected.•
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07-11-2021 05:30:13
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- UI am also here to report this exact same issue with Android 12. I just switched phone from version 9 and there is absolutely something wrong with the app, it just burns through mobile data even when on Wifi. Please resolve as quickly as possible and post here when a new version of the app with a resolution has been released.•
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09-11-2021 21:05:44
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- SMy Ring isn't connecting to wifi FIRST while at home. I have a Samsung Galaxy and when I open one of my cameras, it shows my wifi at full strength and my data 4g both open - and it connects to my data while at home. I have to shut off my data because it's using up my monthly plan in a few days!•
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15-11-2021 15:40:26
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Tom_Ring
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05-11-2021 17:49:20
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