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C
clwebster1
Accepted Solution
Multiple Notifications for the Same Event
negative-feedback
ios
notifications
I continually receive multiple notifications for the same event. For example, my wife just left for work and I received 6 consecutive notifications. However, when I look at the app, it only shows one event. I have the app set so that "Motion Verification" is on, the "People Only Mode" is on, the "Motion Frequency" is set to Light, and my "Motion Zones" are set to only about 10 to 15 ft. It does this on both iOS and Windows 10 Pro, as I use both to monitor my Ring device. How can I stop these multiple notifications from happening?
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01-07-2020 12:00:25
Responses (97)
- PSame issue here. Incredibly annoying since my phone gets about 5 notifications in a row then all of my Alexa devices will announce it at the same time even though there's only one event for it in my history. Also, it seems that my doorbells are ignoring their mode settings. I have it set to not give notifications if the system is disarmed, but I am still getting (the 5 duplicate) notifications.•
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23-09-2020 12:51:12
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MIt's hard to get screen shots of this because they would appear as a single event. We can try to get video..but that gets more complicated. For now, just know that you have multiple users getting these notifications multiple times - almost every time. For me, it is typically 3-6. How it looks: I get a notification - typically on my watch. It pops up. Then goes away before I can take any action. The pop-up/go-away happen typically 3-6 times before it appears as a single notification and allows me to take an action (view, dismiss, etc). Please let me know if I can clarify anything.•5
17-11-2020 18:50:24
KSo, I tried to take a video of the multiple notifications and as usual I cannot recreate the issue and only get a single notification. However, I need to note that before doing that test I reset my motion zone (only use one). I deleted the original and then recreated another one for the entire screen. The previous one was ignoring the street. Maybe that had something to do with it. I'll keep trying to see if I can recreate it.•0
17-11-2020 20:17:25
MWell, I got the video you wanted. I'll try to post the video separately so that it stays...but this should be good for the rest of 2020. Reproduction Steps: 1. Left my phone inside with the screen locked 2. Trigger the motion sense on my ring stick-up cam wired (new version just bought, did the same on my old battery-powered one) 3. Once I felt the haptics on my watch, I started recording video on a different phone of the watch 4. Stopped recording with the last popup. Just after this, the screen went black. [https://www.icloud.com/attachment/?u=https%3A%2F%2Fcvws.icloud-content.com%2FB%2FATRmKo5cuvXV3A1GnXtsoFwoS2QZAVM\_\_mJ1cBsrATI5OIkPBMirWNuk%2F%24%7Bf%7D%3Fo%3DApGKarvEw1mRnf0xEDIuQUwVRIntl9kHKJqRdKCjpwKY%26v%3D1%26x%3D3%26a%3DCAogZveCLTTQKo2ppEhbc\_CWOMJyfEwIisvv1TAAaqMuNOoSdxCiqLfH4y4Yoriym-0uIgEAKggByAD\_LsADGVIEKEtkGVoEq1jbpGom3T2G12aIPj\_5r4Gf9zuoGibxTeU9LnzCS59OGcF9jUcCh0RxVmhyJlyyhyButrULM5eC8jRI4vAE4cjfl1S1QCrPeVuRKa2hbPZDG8sL%26e%3D1609864879%26fl%3D%26r%3D3678DB20-BBC0-436F-B65D-86209C92C110-1%26k%3D%24%7Buk%7D%26ckc%3Dcom.apple.largeattachment%26ckz%3D3309FA25-83D8-4A0C-B5E3-AE9558E1DBCB%26p%3D35%26s%3DgHC2dQdoEoLTcactY9yZARDceqY&uk=DGJRbO6msDCpUR4W62FKzg&f=IMG\_3677.MOV&sz=28113723](https://www.icloud.com/attachment/?u=https%3A%2F%2Fcvws.icloud-content.com%2FB%2FATRmKo5cuvXV3A1GnXtsoFwoS2QZAVM__mJ1cBsrATI5OIkPBMirWNuk%2F%24%7Bf%7D%3Fo%3DApGKarvEw1mRnf0xEDIuQUwVRIntl9kHKJqRdKCjpwKY%26v%3D1%26x%3D3%26a%3DCAogZveCLTTQKo2ppEhbc_CWOMJyfEwIisvv1TAAaqMuNOoSdxCiqLfH4y4Yoriym-0uIgEAKggByAD_LsADGVIEKEtkGVoEq1jbpGom3T2G12aIPj_5r4Gf9zuoGibxTeU9LnzCS59OGcF9jUcCh0RxVmhyJlyyhyButrULM5eC8jRI4vAE4cjfl1S1QCrPeVuRKa2hbPZDG8sL%26e%3D1609864879%26fl%3D%26r%3D3678DB20-BBC0-436F-B65D-86209C92C110-1%26k%3D%24%7Buk%7D%26ckc%3Dcom.apple.largeattachment%26ckz%3D3309FA25-83D8-4A0C-B5E3-AE9558E1DBCB%26p%3D35%26s%3DgHC2dQdoEoLTcactY9yZARDceqY&uk=DGJRbO6msDCpUR4W62FKzg&f=IMG_3677.MOV&sz=28113723)•5
06-12-2020 16:49:58
- KSame issue. Two notifications for every single event. Is no one really able to fix this considering it’s happening so often for so many users?•
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13-11-2020 16:29:34
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- WAgree with everyone on here. THIS IS NOT RESOLVED! It is not the app on my phone and also on Alexa and also on my iOS. It is a problem with the RING software. Open this back up, it is not resolved by doing the steps suggested by any Ring CSR's in this thread!•
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15-11-2020 21:19:10
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- JI recently setup my ring at a new location, and now when it triggers, either by ring or motion, I get 8-10 iPhone notifications in a row. I don’t want to turn off cuz I want to know, but don’t need duplicate notifications. It’s not motion settings cuz it does it upon Ring of doorbell too.•
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16-11-2020 01:55:11
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Caitlyn_Ring
Hi neighbors! We have tips on how to manage alerts for Ring Doorbells and Security Cameras here. You can use features like Smart Alerts to help reduce unwanted alerts as well. If those steps do not resolve this concern for you, then the next best step is going to be to contact our support team so they can look into this further. You can get in touch with our social support team by sending a message @Ring on Facebook, X, or Instagram.
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04-10-2021 19:31:38
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