The Disarm/Home/Away buttons are missing from my app
The Disarm/Home/Away buttons are missing from my phone's Ring app. Earlier this morning they were there. They are missing from my phone's app and from my wife's phone's app. We cannot disarm the system.
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08-10-2024 14:43:08
Responses (4)
You have to click on the icon in the upper right corner on the dashboard then click disable motion. Sadly, if you have multiple cameras this becomes a chore. To turn them back on you have to do this in reverse for every camera you want re-enabled. Or of course, bow down to them and pay another $50 so you can get back what they took away from us :(.
We also have the same problem...This morning they were on our app and this afternoon they aren't. How do we fix this problem???
You now have to spend $100 a year to have the dashboard "Modes" buttons back now. It's all part of their "new" plans to screw over their customers. It's gone, never to return for the basic members with the $50 a year plan. They won't come back unless you pay the extra $50 a year and get the stupid Protect plus plan.
We have the payed plan "Home Standard" and also here, the buttons are missing on the app. We could only disarm the system via the website, after logging into our account with a browser. It's gone from my phones app and also from a colleague, who is also a user on the account. Ridiculous!
Hi there. Uninstalling the App and reinstalling the app is usually a good troubleshooting step, however, it may not work for this particular situation. As I described earlier, you'll need to go into your Shared User settings and ensure that the Shared User have all settings enabled. You can find these settings here. If you are still having issues, please send us a private message on Facebook, Instagram or X @Ring. Let me know how this goes.
We have the $100 yearly Home Standard plan. Worked fine for 5 years, until last week. Everything is set up correctly, yet my wife's app is still missing all of the buttons. None of the recommendations or customer support works. My app as the master account works, but my wife's phone doesn't have the buttons to change modes. What gives?
user_3d5292
Sorry for pasting this everywhere, but it must be known the "Community" Is furious over this trash. They took it away to be money grubbing thieves. You now have to spend $100 a year to have the same icons we had with the $50 package. My elderly parents are having a hard time figuring out how to disarm the new way when they are outside in the front yard. Today alone, they got over 90 worthless notifications. This way they are "forcing" us to use is too complicated to turn off the cameras. They force us to do it one by one now by clicking the 3 dots on the camera's while on the dashboard and disabling them one by one to stop notifications that way, per every device. There is no simple "Disarm" all button now. Then you have to go back through and turn them all back on again. I will not be renewing my sub over this and I hope millions of others don't either. Hit them where it counts. Their pockets.
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08-10-2024 16:15:38
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