Responses (4)

M
markbrandt
Marley, Thank you for the suggestion. I followed the steps you provided, but it went into "Listening for device" mode and timed out without finding the devices. Your suggestion to look at the installation article pointed to steps to install a Listener, not the First Alert Z-wave Smoke and Carbon Monoxide Alarm. I don't have Listeners, I bought the alarms. I have four First Alert Alarms. 63214, 42111,26368, and 40918. All of the articles I read tell me to factory reset them, using the button on the top. There is no reset button on the top. First Alert says they do not give advice on how to connect the devices to the Ring Alarm network, they advise me to ask Ring or the Ring Community. Please help - I really don't want to buy 4 new Smoke and Carbon Monoxide Alarms. thanks, Mark
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24-11-2021 00:36:26
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M
markbrandt
I did that, every time I try to connect it the detector joins the wrong network.
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24-11-2021 01:42:07
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M

markbrandt

Thank you. Again, it joins the wrong network. When this happens I'm told to remove the device and add it again. Same thing every time. Why does it keep joing the wrong Network?????

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24-11-2021 19:36:55

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U

user64138

I'm experiencing the same thing. How do I get this to work?!

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28-10-2023 01:04:02

J
Justin_Ring
Hi @user64138. If you have tried the steps mentioned in this thread and are still having the same concern, reach out to our support team for further assistance.
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30-10-2023 16:17:30
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