Responses (2)

P
PapaLanc
As it always been "funky" ? A lot of ideas in this thread especialy starting on page 2. As well the support number is on the bottom of page 2. Z-Wave drive me nuts because it could be connecting to your repeater that is somewehere else. If you have a repeater you might bring it in the same room for giggles to see if it improves. [https://community.ring.com/t5/Ring-Alarm/New-install-keypad-wont-connect/td-p/721](https://community.ring.com/t5/Ring-Alarm/New-install-keypad-wont-connect/td-p/721) pressing #1 for 5 seconds apears to be the fist step
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01-07-2020 14:33:22
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Reply
A

Alec

How do I get my keypad back on line again

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30-11-2020 13:45:51

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B

Boone

> @Alec wrote: > > How do I get my keypad back on line again Hello @Alec , These links have instructions for troubleshooting you Keypad: Gen 1 Keypad: [https://support.ring.com/hc/en-us/articles/360042141352-Troubleshooting-your-Ring-Alarm-Keypad-1st-generation-](https://support.ring.com/hc/en-us/articles/360042141352-Troubleshooting-your-Ring-Alarm-Keypad-1st-generation-) Gen 2 Keypad: [https://support.ring.com/hc/en-us/articles/360042155432-Troubleshooting-your-Ring-Alarm-Keypad-2nd-generation-](https://support.ring.com/hc/en-us/articles/360042155432-Troubleshooting-your-Ring-Alarm-Keypad-2nd-generation-) And if you still are unsuccessful getting your Keypad connected, you should telephone Ring Support for additional help : [https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch) Unfortunately, due to the Covid-19, their available hours and available Ring services have been changed also: [https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19](https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19) :)

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30-11-2020 18:08:44