Ring Alarm
Browse posts, comment, and join in the discussion about Ring Alarm and Ring Alarm Pro.
U
Converting ring alarm pro to primary router shows no network connection
router
connectivity
troubleshooting
alarm-pro
I have an existing setup with cable modem → Google wifi → Ring Alarm Pro. The Google Wifi is no longer supported, so I’d like to replace it with the Ring Alarm Pro (Cable modem → Ring).
When I do this, the eero app reports that there’s no wired connection and the wifi icon on the ring goes red.
- I’ve restarted the ring alarm pro and cable modem without any change.
- I know the cables work because they work in the existing setup.
- I checked for some kind of mac filtering or something, but there are basically no options in the cable modem GUI.
I’ve seen lots of posts about the Ring Alarm pro working as a router, so it seems like this should be possible. Am I missing something?
345 •
0 •
0 •
28-01-2024 00:05:43
Responses (2)
- C
Hi @user75404. The Ring Alarm Pro has a built-in eero wifi router, so it can be connected to your modem via ethernet cable in order to provide wifi to your other devices. To properly set this up, make sure to follow these steps, as there is a portion of the setup process that must be completed within the eero app.
If your ISP requires additional configuration like WAN VLAN tagging or using a Static IP, you won’t be able to set up the Ring Alarm Pro using these configurations initially. Eero has some information for additional configuration requirements here that may be helpful as well.
•0
31-01-2024 16:17:14
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
user75404
To be clear, I’m physically plugging in the cable from the cable modem into one of the ring alarm pro ethernet ports (I’ve tried both).
0
28-01-2024 00:07:14
•