We installed our floodlight/camera and it worked great for several weeks. However, after that the lights quit working. The camera still works and we get a notification of any movement but no lights anymore. When I look at the lights, I see a glimmer of light on the LED's but that is it.

Hi @Cheema504. If you have rebooted the Camera and the lights are still not turning on, give our [support team](https://support.ring.com/hc/en-gb/articles/213608406#store-opening-hours) a call for further assistance.

Hi @user32862. The lights on your Floodlight Cam should come on with motion detection when it is dark enough outside. First check that the Motion-Activated Lights toggle is on under Device Settings Light Settings. If that's on but the lights still do not come on with motion at night, try rebooting your Floodlight Cam by tapping Reboot This Device on the Device Health page. This may take a few moments. Test out the Floodlights at night to see if they are coming on with motion correctly.

‎solar panel installation

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cimodave

solar panel installation

I have installed the ring solar panel to my Ring stick up cam. Once I completed the installation, I went into the ring app and opened up the stick up camera. Under Device Health, it indicated the power source as "Battery". Can you tell me if the battery is now charging with the solar panel ? or... is there another setup step I need to perform?

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13-11-2020 14:35:27

Responses (1)

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Tom_Ring

Hi @cimodave. What is the percentage of your battery? With the Solar Panel installed, it will allow your battery to reach 90%, then it will start it's charge process. This will maintain your battery level as long as there is at least 4 hours of direct sunlight per day. I hope this information helps!

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13-11-2020 18:19:08

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cimodave

Thank you very much for your reply. For the past several days since installing, when I select "Device Health" for the stick up camera, it indicates 87-88% battery level during the night time. During the day time, however, it goes up to 100% battery level. So....I'm guessing that all is well and the battery is charging up during the day. Thoughts?

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14-11-2020 21:12:29

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