Responses (6)

T
Tom_Ring
Accepted Solution
Hi @user_966c1c. I suggest reaching out to our support team directly so they can assist you in troubleshooting this concern. Please send us a private message on Facebook or X @Ring or give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.
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26-07-2024 18:24:04
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B
brundon
Same issue here. I really hope Ring hasn't been charging me $120 per year for 2 cameras that don't work
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25-10-2025 15:09:12
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user_d00cd8

Same. Both of mine stopped recording driving events.  Did you find a solution?

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16-11-2025 16:29:07

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user_19cb8b

Did you find a solution? Im having the same problem and support has not been much help.

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20-11-2025 23:29:45

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user_d60072

Its a bug in the app. You can still find your drive recordings on the web interface. I just found this out. The app will say your device lost connection and didnt record the event. But the drive event will be fully available on the web interface.

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22-11-2025 02:19:53

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user_a99a9e

Thanks for the "fix". I'm able to see my driving recording via the Ring web site. One would think Ring would know the app is screwed up and not showing driving smh.

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22-11-2025 18:05:49

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user_54b337

However, I found using Microsoft Windows 11 that you cannot log in using Google Chrome because the six-digit pin fails. You have to use Microsoft edge to log in. But Microsoft edge doesn't support HEIC codec.

Any suggestions. Ring your third-party call center support is terrible on this.

1. They don't know anything about the car. Cam.

2. they don't know about this issue.

2. they tell you to log in using Chrome which doesn't work on the six-digit pin authentication

4. They don't know how the heic codec works and how to get it working under Windows.

So you end up spending half an hour and an hour of time. Having somebody not understand what you're saying, not understand the product not understand the issue and telling you false information.

Ring please step up to the plate. Get your call centers fixed. Own your issues please. We want to like you but you make it so that we hate you. 

 

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02-12-2025 22:03:31

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user_414831

Thank you. Wish I knew this before I went through resetting my camera as I couldn't find any of the footage I was actually trying to pull up which is now gone because I had to reset it.

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22-12-2025 01:26:24

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user_414831

How do you download video on the web version?

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09-01-2026 21:46:29

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C

Caitlyn_Ring

Hi @user_414831. If you have a Car Cam with the Ring Protect Go subscription, you can download your Car Cam videos from the Ring app by following these steps.

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12-01-2026 15:12:18