user_c1330a
Home Plan
Husband and I had a home plan for the security cameras. Sadly he passed away in 2021. I phoned Ring at the time to say I would like his name changed to mine in the plan, nothing else changed address, bank account etc. I’ve been having problems with two of the cameras, I phoned them today and they say they are not under the warranty because I changed the account. Apparently they cancelled his account and started a fresh one under my name. I only asked name to be changed not account. Now I have no warranty cover even though I’m paying the subscription- is this legal what they’ve done?
33 •
2 •
0 •
12-04-2025 16:32:28
Responses (1)
- U
I don’t agree with there reply. I updated the first name only. All other details stayed the same. I totally disagree that the account should have been cancelled because of this change. I had and still have the premium plan with them. I will to take it further. I will inform trading standards, and await there reply.
•0
18-04-2025 17:50:35
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Caitlyn_Ring
Hi
0
14-04-2025 19:26:01
•