Ring-Alarm

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U
Motion capture and support is poor
cs-support
troubleshooting

My motion capture is set to full sensitivity, it has picked up a delivery driver leaving a package in my garden and then no other notifications until I got home. The package is now gone but I have no footage of where or who has taken it. The motion capture is incredibly inconsistent even when on highest available settings. It’s fully charged and 1 metre from my fibre WiFi. When raising issues I received generic ai slop support. Really poor considering the subscription model, I won’t be renewing. 

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15-10-2026 14:58:43

Responses (1)

  • C

    Hi @user_caefb5. Which model of Ring doorbell or camera do you have? What is the last reported wifi signal strength? You can find this information on the Device Health page in the Ring app. Some settings can differ between models, and wifi connectivity issues can impact motion detection. It would also be helpful if you can share how you have your Motion Zones configured, as I may be able to make some suggestions to improve performance.

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    16-10-2026 18:09:39

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