U
Issues with Ring Doorbell 2nd Gen...
troubleshooting
Ring doorbell - hardwired. Installed a year or two ago; no issues until now.
Recently only showing 2% charge and has also stopped recording and screen shots in the last few days - this is despite being set for regular screen shots and to record motion/people regularly.
Have tried rebooting, have tried re-setting the settings and tried turning the switch off & on again, all to no avail.
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11-01-2025 17:10:49
Responses (1)
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Caitlyn_Ring
Hi @user_5f1863. What is the specific model name of your Ring Doorbell? If it's the Video Doorbell 2nd Gen, this is a battery powered doorbell. It can be connected to existing wiring for a trickle charge, but the doorbell still runs off the rechargeable battery. If you haven't done so already, try removing the Doorbell from the mount and charging it manually with its included charging cable.
It is also important to keep in mind that the cold temperatures during winter can have negative impacts on the batteries used in Ring devices. You may notice the battery not holding a charge as effectively, or it may stop working completely if it's cold enough.
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15-01-2025 16:46:05
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