Responses (2)

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Caitlyn_Ring
Hi @djmrek. It's possible you may just need to reset the Doorbell as the firmware update may not have properly installed. If you haven't already, please try fully resetting the Doorbell by holding down the setup button for at least 20 seconds straight. After this reset is done, go ahead and attempt to set the Doorbell up in the Ring App again. Note that it may do the firmware update once more if it didn't take properly the first time. If this doesn't work, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). Feel free to let us know how this goes and what solution works for you. :)
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21-07-2021 21:25:11
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djmrek

The reset button isn't working. I've held it down for 20 seconds, 30 seconds, 60 seconds, nothing. I bought a new overpriced $30 battery, charged it to 100% and still nothing. I'm trying to reach the support team now, it's an estimated 40 minute wait time, wow

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02-09-2021 14:43:48

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djmrek

After a 30 minute wait and 30 more minutes talking to customer service, the conclusion is my doorbell is out of warranty. They are going to send me a 35% off coupon to buy a new one off their website. Am I satisfied my $100 doorbell lasted 1.5 years and then died, no.

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02-09-2021 15:27:02