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Ring Video Doorbell

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S

samarvin23

Purple color
video-quality
Hello! Recently my doorbell shows all a purple color. This is during the day and night. Any way to fix it?

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14-01-2021 21:04:03

Responses (1)

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    Tom_Ring

    Hi @samarvin23. Purple video can be due to the night vision getting stuck in the ON position. To fix this, try performing a reset on the Doorbell and reconnect it to wifi. You can do a reset by pressing and holding the setup button for 20 seconds, then releasing. After that, you can [reconnect](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Device-to-Wifi-or-Change-Your-Wifi-Network) it to wifi. This should fix your purple video!

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    19-01-2021 23:23:20

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