Responses (11)

C
Caitlyn_Ring
Accepted Solution
If you feel that your Ring Doorbell has missed or is not picking up motion events, there could be a few different reasons why, including your motion settings or your Doorbell's placement. Review our guide on optimizing motion detection in your Ring Doorbell here. This guide will cover how to adjust your motion settings, as well as what proper placement looks like for your Doorbell to ensure optimal motion detection. In addition to that, please check that you do not have motion detection disabled within the Modes settings. If motion detection is disabled in Disarmed Mode, and you swap your system to Disarmed, your Ring Doorbell will not detect and record motion. Lastly, verify that your Doorbell has a strong internet connection, otherwise it may not be able to properly detect and record motion. If you still have concerns about missed motion events after reviewing our guide, you can follow up with our support team for further one-on-one assistance. You can reach our social support team by sending a private message @Ring on Facebook, X, or Instagram.
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14-06-2022 23:16:28
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Ingerlise
Same problem...
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22-05-2020 06:32:23
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Ingerlise

why are only some movements filmed by the bell? it recorded everything before but not in the last year. it was super sensitive in the past and recorded bushes that blew in the wind but now it doesn't film people on the stairs? only sometimes it does?

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22-05-2020 06:33:32

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byavit

I'm having similar problems, but when I look at the event history, I see the events, but they're not recorded. My last recorded event was on 5/26/2020. I'm being notified of the motion events, and haven't had an actual ring event in a few days, they're showing up in the list, but no video capture. I've made no changes since the last recording was stored and even verified that my cloud subscription is still good until 12/2020.

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29-05-2020 18:54:11

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user9005
I’ve had to thief at my house. One was when my car cover was stolen and the second was a package was stolen, my ring doorbell camera didn’t capture neither event. I don’t know what the purpose of having ring if it’s not going to record everything event. When my package got delivered I knew it was at my door because it captured the amazon person leaving it at 3:36. I made it home about 5:51 and there was no package and no video capturing anyone taking it
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13-04-2022 14:04:01
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user14599

Ever since I first put this in, it has not recorded every event. But I have never experienced a single instance of where going live does not go live. I have a feeling they are saving bandwidth costs with blackout periods. It's not the wifi, it's the ring.

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14-06-2022 18:19:57

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user_54d956

Mine did for a couple months. Then it stopped because they wanted money to continue it. This was never divulged or I wouldn’t have let my wife buy it. It’s basically useless now.

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10-11-2025 18:22:23