Responses (1)

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Cooper_Ring

Hey @JHartman, Thanks for coming the Community with your request! To reconnect your Ring device back to your network when it is showing offline or there is a new network to connect to, please take these steps: · Open up the Ring app and go to the main menu at the top left · Select Devices and then the device you need to reconnect to WiFi or change the network on · Tap on Device Health and then Reconnect/Change WiFi Network. Thanks for flagging this, I’ve taken your feedback and will getting this information built into our Help Center and help out other neighbors with the same question.

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01-07-2020 15:29:20

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JHartman

Thank you!!! I apparently missed the option 100%!

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01-07-2020 17:49:11

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bvasel900

I just changed my home wifi address and when I follow the instructions I do not see the option to change network settings under Network - only Signal Strength and Network Name. I have two Spotlight Cameras. Is there a different way to handle two cameras? Thank you!!

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08-07-2020 21:23:44

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bvasel900

Hi Chelsea, Thank you very much for the solution. I completely forgot that my wife is the owner of the Ring account. I saw exactly what I needed on her phone and was quickly able to make the needed change. I appreciate your assistance. Thank you!!

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09-07-2020 23:23:38

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JennyK256

I get to the "Change Wi-Fi" option when it says "Ring" wants to Join Wi-Fi Network "Ring-416ea9." This is not my network. If I try to join, I'm denied, and my new household network isn't offered. Any idea what I need to do next? Thanks.

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08-08-2020 01:23:19

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JennyK256

Thank you for your help!!

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10-08-2020 17:25:41