Ring Security Cameras
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U
Unable to connect my spotlight cam plus to the wifi
hardwired-security-cameras
troubleshooting
Hi,
My ring spotlight cam has been working well but suddenly it has stopped working. It shows it is “online” in the app but I am unable to view live view or recording.
I have tried troubleshooting and reconnecting it to wifi and rebooting. I have two other ring devices and they work just fine. Can you please help me resolve this?
Thank you,
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04-03-2026 20:40:30
Responses (2)
- U
When I attempt to reconnect, I see the blue light flashing on the top of the cam.
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10-03-2026 20:37:05
- C
Hi @user_62c6fd. A blue flashing light indicates that the Spotlight Cam Plus is in setup mode. You should be able to proceed with connecting the camera to your wifi network by following the steps under Set Up a Device in the Ring app.
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11-03-2026 22:56:26
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UIt still doesn’t connect! When I go to navigate to device health, it says its online and connected to the network but when I try to connect it, it doesn’t recognize the network
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21-03-2026 15:05:23
C@user_62c6fd Could you please share a screenshot of the error you're receiving when you try to connect the Spotlight Cam Plus? Additionally, what do you see when you try to activate the Live View? If you're able to share a screenshot of that as well, that would be helpful.
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23-03-2026 16:23:26
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Tom_Ring
Hi @user_62c6fd. While attempting to connect, what light pattern do you see on the bottom of the cam? This will let us know how to troubleshoot.
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05-03-2026 20:52:31
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