‎Snapshot Frequency Setting Not Available

schildi

Snapshot Frequency Setting Not Available

Hi All! I have just finished setting up my first Ring system with two battery operated spotlight cams and a wired video doorbell. This [artice on Ring's webpage](https://support.ring.com/hc/en-us/articles/360034443672-Using-Your-Snapshot-Capture-Feature) nicely explains how to set the snapshot frequency, and at the end of the articel even states this: **"What Ring devices have the snapshot capture frequency feature?** This feature will be available to all devices that support Snapshot Capture." The problem is that I can't find that "snapshot frequency" setting under video setting for of my devices. Calling support resulted in me re-installing the app on my phone, and then being told that this setting just isn't available for me. Wow. :cry: Has anybody else experienced this, and is there a solution? I would really like to increase the frequency for one of my cameras at a minimum. Thanks for any help!!!

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05-01-2020 04:29:57

Responses (3)

CrazyCat

Snapshot frequency doesn't show up for me either. None of my cameras/doorbells have that frequency option available.

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05-01-2020 05:39:34

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schildi

Anybody else? Is there an update coming? Is this forum monitored by Ring support staff, and do they sometimes chime in?

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05-01-2020 17:45:49

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Eagle328

Yes they monitor it. But it's a weekend...

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05-01-2020 17:50:44

schildi

Is there a solution to this issue? Anybody else having this problem?

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07-01-2020 21:05:54

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schildi

Anybody? Does this mean there is no solution, and the Ring published document is just bogus information? I am not very impressed with the customer service (or the lack thereof) at the moment ....

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10-01-2020 23:31:43

Eagle328

You can call customer service. They should be able to help you. Call Us US: +1(800) 656-1918 (24/7) US: +1(888) 981-8993 (Español - 24/7) INTL: +1(310) 929-7085 (24/7)

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10-01-2020 23:41:14

schildi

As I had stated in my original post, I had called customer service before even posting here. Customer service made me reinstall the app on my phone to fix the issue, of course that didn't do anything. After that, CS just told me that this feature isn't available for me then, and that was it. It was a waste of time. Nope. no help. You think calling again might result in a different outcome?

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11-01-2020 00:03:20

Eagle328

I once saw this frequency setting pop up but have never seen it again. If they can't help, it may just be something they were testing.

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11-01-2020 00:06:32

schildi

Then why this [artice on Ring's webpage](https://support.ring.com/hc/en-us/articles/360034443672-Using-Your-Snapshot-Capture-Feature) which explains in nice detail how to use that feature? Even states that the frequency feature is available for all devices that support the snapshot feature. Frustrating.

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11-01-2020 00:41:04

Ring Security Cameras

Snapshot Frequency Setting Not Available

Didn't find an answer ?