Responses (10)

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Caitlyn_Ring
Hi @dileepmohanan. Have you tried wiping the surface of the lens off with a dry washcloth to remove any built up moisture or debris? I'd give that a try to see if it resolves the problem of the Camera's view being fogged up overnight.
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14-12-2020 23:26:17
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Cafeconleche
I have same problem. Wiping doesn’t resolve it fogging over the night. Any other options?
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18-12-2020 09:10:57
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Barney1966
Do what divers do with googles, but instead spit on a bit of rag, give it a good wipe..
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22-12-2020 07:22:33
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Mfloyd217
Having to wipe down the camera every time is a problem for me. My camera is mounted. I paid a lot of money for this camera, this shouldn’t be an issue. 
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21-01-2021 08:55:45
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Byrdman10

I'm very concerned with the trend here. Every serious problem (night lens fogging, reduced siren volume, etc. ) is met with cookie cutter responses from Ring that smell of a brush off. "Give the support team a call", "have you tried wiping down the lens"? BS like that. What is the point of this forum really???

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30-01-2021 09:31:08

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Tom_Ring

Hi @Byrdman10. This forum is a neighbor-to-neighbor support forum, and not a direct line to support. This is where neighbors can come and join a conversation about their Ring devices. If support is needed, another neighbor or a moderator like myself can offer easy troubleshooting steps to try and resolve the issue. If the concern requires more support than what can be offered in the Community, we'll suggest reaching out to our support team for more in-depth and personalized assistance. I hope this helps.

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02-02-2021 16:23:45