Responses (17)

L

Leoliz3

I’m having the same problem. I have 2 batteries. When replacing with a fully charged battery indicator On my app shows only 19% low battery.

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03-02-2020 13:07:58

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Beano

Mine is doing the same thing. I have 2 batteries one of which is only a month old. Obviously a small glitch in the app as the email notifications about battery life take weeks to come through. Battery status shows 18% constantly.

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03-02-2020 22:33:52

M

MoonandStars867

I am experiencing the same problem. I have 2 batteries in my Ring Spotlight. Both batteries are fully charged. However one battery is showing 100% and the other battery is showing 56%. Does anyone have suggestions on how to fix the problem?

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27-05-2020 13:21:55

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Pantherman

I'm having the same issue. Android app shows 15-18% constantly but the Windows app shows much higher, sometimes 100%.

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30-05-2020 23:47:47

D

Dt6579

We are having the same problem with our driveway cam. The battery is fully charged, but shows only 26% charged on the app.

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25-06-2020 00:24:20

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PatsCeltsSox

Hi, I have the same incorrect battery life issue. The Ring app version is 5.272 on an iPhone XS with iOS 13.5.1. Thanks.

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06-07-2020 01:10:12

E

email4shens

iPhone 8 App version 5.27.2 Battery indicator stuck at 19% even with a full charge

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08-07-2020 07:25:19

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backtheblue

battery says 92% for 3 days yet i have solar panel???

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09-07-2020 19:47:37

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ApolloSnowbrook

I'm having the same issue. Mine was showing 8% when I went to bed last night and said the same this morning when I woke up. I've tried changing chargers and cables thinking that could be the issue, but don't think it is. The blue light around the button seems to indicate the batter is charged.

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31-08-2020 18:00:22

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J

JoyceT

I'm having the same issue. Battery was at 13%. Put in fully charged battery and the app is still showing 13%.

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01-09-2020 04:32:05

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Tom_Ring

Hi neighbors. Chiming in here with some helpful tips. Once your battery is fully charged (green LED on battery), reconnect your device to wifi. Establishing a new wifi connection will force your device to go through a quick update and it should reflect the correct battery percentage once complete. To do this, follow the steps [here](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Device-to-Wifi-or-Change-Your-Wifi-Network) in this Help Center article. Let me know if this works!

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01-09-2020 21:31:07

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BryanSi
Since day one I’ve had this issue. Battery charged over night and still stuck at 19%. Not even a month old.
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26-09-2020 19:05:07
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B

Beauxregard

Battery security camera. I only had one battery in it and it was starting to lose power. I bought two new backup ring camera batteries and charged them to completion (over 8 hours each, solid green lights with no yellow). I took the low battery out and put the two new fully charged batteries in. I checked the camera and the app is showing two fully green batteries. However, when I check the “health” of the camera it shows one at 100% and the other as “add a battery”.

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14-11-2020 15:41:45

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Beauxregard

Here’s my phone and app data.

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14-11-2020 15:42:37