Ring Security Cameras

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E
Notification when camera is down
wireless-security-cameras
notifications
app-request
One of my camera's was down (no power or lost wifi connection). I did not receive any notification by push or email while all notification are enabled with the account.ring.com webportal and ring app on my iPhone. I only noticed this after a day by opening the Ring App on my iPhone and saw the camera image was not updated. I'm using the Ring Alarm system with 5 camera's currently. I would like to receive notifications (by email) when one of my camera's is not working. How can I achieve this? Thanks.

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24-01-2022 13:57:14

Responses (3)

  • C
    Hi @extor. At this time, we do not have notifications for when your Ring Doorbell or Camera disconnects from the wifi and goes offline. You're welcome to share your feedback on [this request](https://community.ring.com/t/notification-of-camera-offline/4360) in our Feature Request board, as this helps us to organize and share your requests with our teams here, as well as allow other neighbors to comment and add interest, all in one place. :)

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    26-01-2022 19:34:09

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      S

      This link does not EXIST Caitlyn_Ring I get a 404 error message. This is a very important thing to implement for security. I have a stalker who is rutinely turning off wifi or internet so I can't catch him on camera. VERY SCARY to say the least. I have a ring doorbell Pro2 (wired) and two stick up cameras. What is the use of cameras if they can easily be disabled without the owner/user getting notified.

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      23-06-2025 22:33:23

      J

      Hi neighbors. You can submit a feature request here. https://community.ring.com/topics/feature-request-board/65800a17182b9b0fafde66ea

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      24-06-2025 23:00:08

      R

      It’s been 4 years and I still don’t see that Ring app has option to notify you when your WiFi Ring cam goes off line or loses power.  Burglars have been using WiFi jammers in the area that they use to stop Ring from sending Person detected alerts to my phone.

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      05-01-2026 15:14:32

      U

      Yes Ring, 

       We need this feature ASAP please. And make it standard,  dont charge us for it please.

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      10-06-2026 14:27:58

  • P
    Please implement to receive notifications when devices are disconnected or wifi off line.

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    07-10-2022 22:25:41

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    • T
      Yes... please implement this asap. It's very important. I don't know how this feature doesn't exist already. i went 2 days once without realizing someone had disconnected the power to one of the cams. unacceptable

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      13-04-2023 20:09:19

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