Responses (2)

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Caitlyn_Ring

Hi @user_93347a. Power cycling the cameras was a good troubleshooting step to take. What is the last reported wifi signal strength for each camera? You can find this on the Device Health page in the Ring app. Additionally, have you tried performing a factory reset by holding down the setup button on the camera for 20 seconds?

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15-06-2026 20:12:38

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RobM82

Hi!

Last RSSI is 43. I did try a factory reset which didn't help.

I did a few more things that makes me think it's the cameras just not trying to reconnect to WiFi:

It looks like my router drops out on 2.4ghz occasionally which is probably why the cameras go offline in the first place (I tried splitting my router to separate 2.4 and 5 GHz SSIDs and noticed the 2.4 SSID drops out on my phone, but the 5GHz SSID doesn't not) but the Indoor Cam Plus models don't seem to reconnect automatically any more. Whereas my pan&tilt and outdoor cam does - it might only go offline for a minute or two. 

If I press the button on top of the indoor camera twice it goes into reconnecting mode, and connects back to WiFi straight away. I did this again this morning after the camera was offline for hours without reconnecting - but it doesn't struggle to reconnect if I trigger it manually. This camera is about 3m from my router, direct line of sight. This is the one with 43 RSSI.

With one of the cameras, I've put a range extender near it (not that the signal was weak to start with) and configured that to only work on 2.4ghz, with 5ghz backhaul. This means the fact the router drops out on 2.4ghz occasionally doesn't affect this camera as it's connecting to the extender on 2.4, which then uses the reliable 5ghz to the router. This one has since stayed online for 48 hours solid. 

So I know my router isn't great, but the cameras should be reconnecting automatically. This behaviour only started in the last several days, they were fine before.

Thanks,

Rob

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17-06-2026 12:27:58

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Tom_Ring

Hi @RobM82. Thanks for this information. It sounds like your router supports automatic network switching, which may cause Ring devices to disconnect from 2.4GHz networks every so often. Try creating a dedicated 2.4GHz network for just your Ring Devices. Also, make sure there are no updates available for your specific router model. Lastly, reboot your router by unplugging it for at least 5 minutes, then plug it back it. This may help with connectivity. Let us know how this goes!

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18-06-2026 16:10:03

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RobM82
Hi, me again. I've split my router to separate 2.4 and 5ghz networks but aim not sure that helped as I had to manually reboot one. I did notice that the cameras have 'updated' back to the 19.4.3000 version of firmware, instead of the erroneous 18.7.3900, so I assume Ring had somehow messed up an update? The software release history doesn't mention this though.  Now they are both back in the right version they haven't been offline for protracted periods of time. 👍
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29-06-2026 09:08:23
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