Flood lights won’t turn off.

Question

I have 2 sets of floodlights. Each one has two lights and one camera. A couple of days ago, on both sets, one light stays on and the other flickers dim. I’ve tried rebooting to factory settings, turning off power source for a minute and rebooting my router. Nothing is working. These lights are only about a year old. Can someone please help this is very frustrating and does not give me much confidence in the ring systems.

Caitlyn_Ring · Answer

Hi @user_36ae37. Thank you for sharing which troubleshooting steps you have already tried, as I would have recommended both a power cycle and reboot. Since those steps did not resolve this issue, the next step would be to reach out to our support team to see what options are available. You can get in touch @Ring on Facebook, X, or Instagram via private message. If possible, please include a picture or short video of the dim light on each camera in your message to our social team.

Ring Security Cameras

Flood lights won’t turn off.

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