Ring Security Cameras
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U
24/7 Recording
hardwired-security-cameras
cs-support
I have the Spotlight Cam Pro Wired and I’m interested in upgrading to the Premium Plan to allow 34/7 recording. However, when I login and follow the links to check which devices are eligible, it doesn’t list my Spotlight Cam Pro. Does anyone know how to resolve this? Thanks!
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09-05-2025 18:11:22
Responses (1)
- U
This camera is hard wired. Per the list you shared, my camera should be compatible, but when I search for “My Compatible Devices” for the 24/7 recording, it doesn’t show up.
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06-06-2025 18:04:04
UThis camera is hard wired. Per the list you shared, my camera should be compatible, but when I search for “My Compatible Devices” for the 24/7 recording, it doesn’t show up.
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06-06-2025 18:04:08
JHi @user_788d9c. Are you subscribed to the plan that allows you to enable 24/7 recording? If you are, are you missing the option to enable it? What camera model do you have?
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09-06-2025 23:24:15
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Tom_Ring
Hi @user_788d9c. How is your Spotlight Cam powered? You can find a list of compatible devices in the link below. Additionally, you can find more information about the 24/7 feature there as well.
https://ring.com/support/articles/wtr7r/24-7-recording-security-cams
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21-05-2025 20:11:52
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