Ring Protect Plan
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10% discount not applied on eligible product ProtectSubscriber
cs-support
I have attached evidence that the product I bought on 13-Oct-2024 was Eligible for 10% discount but 10% discount was not applied to my order for the same product.
I raised a complaint with your customer service the same day and was told someone would look into it but no response from Ring Customer Service.
Kindly share the consumer product complaint process , do I need to reach out to or Ring has an internal consumer complaint department.
I'm speaking to your customer service and more than an hour but no one is taking responsibility of this issue.
Eligible product
4-Pack Spotlight Cam Pro Solar x 4
Helen and John from customer service have been listing but have not given any complain number.
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06-11-2024 13:14:08
Responses (1)
Hi @Justin_Ring I have been on the call with Support for more than 3 hours , and all they say we cannot do anything as the website did not apply the discount.
I showed support team proof that this product 4-Pack Spotlight Cam Pro Solar x 1 was eligible for 10% discount on 14/Oct/2024 , but as of today this product is not eligible.
I purchased the product on 13/Oct/2024 and was not given the 10% discount.
I have raised a complaint with FTC on how Ring is misleading customer.
Hi @user_37010d. I'm afraid I'm not seeing the issue here. From your screenshots, I'm seeing the original price is listed as $1210.00, your purchase price as $1097.00, the "PROTECTSUBSCRIBER" Discount Code applied and a total savings of $121.00. This looks like your discount was applied. If there is something that I am missing, feel free to send us a private message on Facebook or X, @Ring. Thank you.
Justin_Ring
Hi @user_37010d. We do not have access to account information here in the Community in order to help with billing issues. We also do not have a complaint number to give. You will need to continue working with our support team to further investigate your concern.
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07-11-2024 16:55:39
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