Ring App
Browse posts, comment, and join in the discussion about Ring app features, settings, and more.
K
Why does the Windows Ring app only show the live view for 40 seconds?
app-settings
troubleshooting
windows
It used to be that when I opened Live view in the Windows 10 Ring app, the live view would be shown for as long as I kept the window open.
Now the live view shows for 40 seconds then stops and returns to the Device screen in the app.
I've very frustrating. Is there a parameter somewhere to fix this?
BTW, the Android and iOS app seems to allow you to play the live video for as long as you want. I'm not sure why the Windows version is behaving this way.
8275 •
0 •
48 •
11-03-2021 15:45:03
Responses (14)
- CHi neighbors! If possible, can you please restart your computer to see if that makes a difference in how the Live View is performing? I would also recommend making sure your computer's OS is fully updated as well.•
0
12-03-2021 23:14:59
•
- SI am seeing the exact same on all of my cameras since a few days ago (my doorbell is fine). The mobile app lasts 10 minutes as always but the Windows 10 app is exactly 40 seconds before cutting off each time. I've been told that this is something to do with our cameras migrating to use new media streaming servers. It seems whatever has changed isn't working well with the windows app.•
4
19-03-2021 10:06:42
•
BWhen using the Windows PC Ring App, Live View only last 40 seconds, but when using the Android phone app the Live View lasts the full 10 minutes as it is suppose to. The stranger thing is that this 40-second limit only occurs on all of 4 my "Indoor" Ring cameras while using the Windows PC Ring App. When I use Live View with my 5 "Stick Up Plug In" cameras or with my Ring Video Doorbell 2 camera, the Windows PC App displays Live View for the normal full 10 minutes also. So in my case, this 40-second limit Live View is only occurring with the combination of a Ring Indoor cam with the Windows PC App.•2
20-03-2021 03:02:07
BSeems like @hubadub1234 is also having the same issue with the Windows PC Ring App with only his Ring Indoor cameras too. https://community.ring.com/t/live-view-ends-after-1-minute-on-desktop-app/43833 @Kminor , @Dudders2020 , and @sjonez , is this occurring on Ring Indoor Cams? Or is this occurring on other models of Ring cameras for you?•1
20-03-2021 03:39:16
- BYes, I have got exactly the same situation. My S20, Galaxy tablet and Lenovo tablet all timeout after around 10 minutes but all my Windows devices - Intel NUC Desktop, Surface Tablet and Dell Desktop timeout after 40 or so seconds. This is quite annoying and needs to be fixed. Not sure if it is a MSFT issue or a Ring issue. And BTW the Ring recommendation (reboot or update and reboot) - earlier in the post is not applicable as all my Window's devices other than the Dell Desktop are running 20H2.•
2
23-03-2021 02:25:24
•
- BHello @Caitlyn_Ring , I tried "Restart" on my Windows 10 computer. No change. Issues remains. Then I tried a full "Shutdown" of the computer. After, the computer fully was off, then turned it back ON. Again, No change. Computer OS and Windows 10 is fully updated. When I use the Windows PC App, and select "Live-View" on my cameras: - Ring Video Doorbell 2: Normal 10-minute "Live-View". - On all 5 of my Stick Up Plug-in Cams: Normal 10-minute "Live-View". - On all 4 Ring Indoor Cams: Only 40-seconds of "Live-View". Using Ring App on Android or iOs smartphones: All cameras & doorbell "Live-View" for the normal 10-minute duration. :face_with_raised_eyebrow: :thinking:•
2
23-03-2021 03:45:57
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Dudders2020
5
12-03-2021 00:18:35
•