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b5ee16

Devices missing from app after adding new device
hardwired-security-cameras
hardwired-video-doorbell
alarm
troubleshooting
wireless-security-cameras
After adding a Ring floodlight cam wired device all previously set up device are now missing from the Ring app dashboard, now where to be found, only the floodlight is showing. Yet I still get notifications from the other devices but can't control them. Those previously installed devices include Ring video doorbell elite, Ring alarm pro 8-piece, Ring stickup camera HD battery, 2x Ring chime pro. Does anyone know how I get the devices back on the dashboard?

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05-03-2022 19:43:30

Responses (1)

  • U

    user_56ad37

    Same thing happened to me. Installed a security cam and lost my doorbell from dashboard. 

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    06-10-2024 14:08:23

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      C

      Caitlyn_Ring

      Hi @user_56ad37. It sounds like you accidentally created a duplicate location, rather than adding the new camera to the same location that your doorbell was already set up at. You can tap the location name in the top center of the app to bring up a drop-down menu of the locations on your account.

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      07-10-2024 23:51:38

      U

      user_95a9f6

      I am having the same issue, and it has nothing to do with 2 locations as I have checked and I have only one.

      0

      •

      22-03-2025 13:59:42

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